The Universal Design of ICT Maturity Model (UDMM)

This work describes the development of a novel maturity model for assessing the quality of an organization’s work with universal design of ICT, as well as the model itself. For the proper theoretical foundation, we have reviewed related maturity models and cooperated with organizational representatives and domain experts. To ensure a sufficient empirical foundation, the model will be subject to testing and validation in multiple case studies. For that purpose, the work details a proper validation framework. The holistic development approach resulted in 49 indicators grouped into the six areas: outcomes, assets, processes, competency, culture, and management. Maturity itself has five levels: non-existent, informal, practiced, managed, and optimized. An example implementation as tabular sheets is available.